FOS Desk: Providing 4PL Warehousing for a Mineral and Metal Processing Company

Client Overview

This client is one of the biggest companies in metals and mineral processing. They deal with the storage and distribution of critical materials on three continents.

Our client has warehouses in three different locations; Australia, Malaysia, and South Africa. Every location has different logistics needs that may be complicated by time zones, and the absolutely critical necessity of coordination, among others.

Business Challenge

The client had three warehouses across different time zones, which made it hard to manage operations as follows:

• Lack of coordination of real-time across the warehouses
• The stocks were managed through manual processes, leading to delay and distortion
• The operational costs were too high
• The operations were based on the personnel available
• There was no visibility of some metrics such as processing accuracy

A centralized automated solution is needed that enhances warehouse operations with good inventory management, leading to higher service levels in general.

Solution Overview

Centralized Warehouse Management through the FOS Desk

To overcome these operational challenges, the customer resorted to the FOS Desk. This is a product that allows for centralized warehouse management combined with automation tools. The solution helped in simplifying various activities undertaken at all three of its warehouses in a single window using effective communication and smooth processes.

Key Features of the Solution

Automatic Generation of Packing List: The FOS Desk gets the packing lists ready and sends them to the warehouses for picking available stock.

Real-Time Transaction Management: Stock movements are handled at the client’s desk. This means that better visibility and control of the stock movement take place.

Smooth Co-coordination: The FOS Desk acts as a liaison between the client and warehouses, hence there is clear communication on what is happening.

Results Achieved

The implementation of the FOS desk brought about considerable improvements.

Cost Saving in Operational Activities: Cost saving amounting to USD 60,000 in a year

real-time pick requests, where processing is faster, hence pick requests are executed the same day, improving delivery timelines.

Increased Accuracy: Achieved 99% accuracy for the year for stock management.

Performance Metrics Comparison

Conclusion

The FOS Desk service literally transformed the client’s warehousing operations by eliminating dependency on manual processes, enhancing accuracy, and offering real-time communication opportunities. From a people-centric model to a structure-centric model, the client reduced risks associated with the availability of staff.

We need not explain more about the benefits you will receive from the FOS Desk. With us, you can set right your entire 4PL warehouse operations according to the industry parameters. What else do you need?

Our end-to-end customer service will ensure that all your documents are clear and up to date. It’s time to make the decision.

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