A company, a prominent retailer with operations in France, Germany, Japan, and Brazil, encountered distinctive hurdles in handling vendors and purchase orders in the African region. The complexity intensified due to the participation of traders and importers from Canada, China, and Mexico.

Regrettably, the customer had faced service failures in the past, prompting them to change service providers four times in the preceding four years. Seeking a solution for their unique requirements and outdated documentation challenges, they sought the expertise of FOS Desk, a reputable logistics BPO service provider. Let’s look at this case elaborately.

About the Company

A well-known global manufacturing company named GlobalLogix Solutions, with operations spanning across multiple continents, including Europe, Asia, and North America. It is a leading logistics and freight forwarding company based in the USA.

The company excels in delivering efficient and cost-effective solutions for air, ocean, and ground freight transportation, catering to the diverse needs of their clients. With a dedicated team of skilled professionals, GlobalLogix Solutions guarantees seamless customs clearance and streamlined supply chain management, empowering their clients with hassle-free logistics operations.

Challenges Faced

Manual Data Entry: The heavy reliance on manual data entry poses a challenge for GlobalLogix Solutions. This outdated practice leads to errors, duplication, and processing delays, hindering operational efficiency and introducing unnecessary risks into the logistics process.

Paper-Based Processes: Inefficiencies associated with paper-based documentation add to the challenges faced by GlobalLogix Solutions. The difficulties in tracking, storing, and retrieving paper documents result in time-consuming processes and increased administrative burdens.

Lack of Visibility: Limited visibility into the documentation workflow further compounds the challenges. The lack of real-time progress monitoring and timely completion of tasks hampers efficiency and decision-making.

Compliance Issues: Outdated practices in documentation management raise compliance concerns for GlobalLogix Solutions. Failure to meet regulatory requirements can lead to potential penalties and operational disruptions, impacting customer satisfaction and overall business performance.

These challenges encompassed manual data entry, reliance on paper-based processes, and a lack of visibility into their supply chain operations. As a result, the company faced various setbacks, including delays, errors, compliance issues, and escalated costs. In order to address these pressing concerns and streamline their documentation management, XYZ Industries turned to FOS Desk, a trusted and innovative logistics BPO service provider.

Solution Provided by FOS Desk

Digitization of Documentation: FOS Desk offered a comprehensive digitization strategy to address GlobalLogix Solutions outdated documentation challenges. By transitioning from manual paperwork to digital solutions, data entry becomes more accurate and efficient, reducing errors and processing delays.

Workflow Automation: FOS Desk implemented advanced software solutions to automate document workflows for GlobalLogix Solutions. These streamlined processes, minimized manual intervention, eliminated redundant tasks, and improved overall operational efficiency.

Enhanced Visibility: FOS Desk provided real-time visibility into the documentation workflow for GlobalLogix Solutions. This enabled progress monitoring, timely completion of tasks, and informed decision-making, leading to improved operational efficiency and customer satisfaction.

Compliance Management: FOS Desk assisted GlobalLogix Solutions in implementing robust compliance processes. By staying up to date with regulations and industry standards, the company ensured adherence to compliance requirements, minimizing the risk of penalties and operational disruptions.

Through FOS Desk’s solutions, GlobalLogix Solutions successfully overcomes the challenges associated with outdated documentation practices. By embracing digitization, workflow automation, enhanced visibility, and effective compliance management, GlobalLogix Solutions achieves improved accuracy, efficiency, and cost-effectiveness in its logistics operations.

Result Achieved

Increased Efficiency: The digitization of documentation and automation of workflows significantly improved efficiency within GlobalLogix Solutions. By eliminating manual data entry and redundant tasks, processing time was reduced, and errors associated with manual processes were eliminated. This streamlined approach allowed for faster and more accurate documentation processing, contributing to overall operational efficiency.

Enhanced Visibility: The implementation of FOS Desk’s solutions provided GlobalLogix Solutions with complete visibility into their documentation workflow. Real-time monitoring and tracking capabilities enabled better oversight and proactive management of tasks and milestones. This improved visibility allowed for timely interventions, issue resolution, and effective decision-making, ultimately enhancing operational control and efficiency.

Cost Savings: The streamlining of processes through digitization and automation resulted in significant cost savings for GlobalLogix Solutions. By eliminating the need for manual paperwork and reducing the occurrence of errors, resources were allocated more effectively, minimizing unnecessary expenses. Additionally, improved compliance management helped avoid potential penalties and operational disruptions, further contributing to cost savings and maintaining profitability.

Improved Compliance: FOS Desk’s assistance in implementing robust compliance processes ensured that GlobalLogix Solutions consistently adhered to regulations. By staying up to date with industry standards and regulatory requirements, the company mitigated compliance risks and maintained operational continuity. This proactive approach to compliance management instilled confidence among stakeholders, protected the company’s reputation, and fostered trust with customers and partners.


This success story showcases how FOS Desk’s logistics BPO service helps businesses overcome outdated documentation challenges. By implementing digitization, automation, integration, and compliance management solutions, companies can achieve increased efficiency, enhanced visibility, cost savings, and improved compliance in their logistics operations.

Proper shipment registration is crucial for businesses to ensure smooth and successful shipping operations. By avoiding common shipment registration mistakes, businesses can improve customer satisfaction, reduce costs, and enhance overall efficiency.

Providing accurate information when registering shipments is paramount. Double-checking and including the correct address, weight, dimensions, and value of the shipment is essential to prevent delays, lost shipments, and other complications. Remember, even the smallest oversight can have significant consequences.

By following these tips and taking necessary precautions, businesses can avoid common shipment registration mistakes and enjoy a seamless shipping experience. However, if you still have questions or need assistance with shipment registration, FOS Desk is here to help. 

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