Streamlining Freight Processing: DueWay’s Partnership with FOS Desk

DueWay

DueWay is a business firm operating in the transportation and logistics services sector for many years. The company provides daily  LTL, last mile, and TL services to shippers in consumer goods, food, and beverages, building products, printed material, and machinery. DueWay is located in the USA as well as in Japan. Furthermore, DueWay offers import and export services including at airports, as well as warehousing and distribution at its new 120,000 sq ft warehouse.

Challenges Faced

• Processing the freight pickup requests and bills in DueWay accurately and efficiently was always a challenge, especially with the stiff market competition for the workforce.
• Even though the company spent a lot of money on advertising and engaging with placement agencies, it was hard to locate the right candidates for the freight processing and billing roles. 
• The company realized that it required a new strategy to source its business process requirements.

Solution

DueWay partnered with FOS Desk for business process outsourcing services to manage freight bills and audit shipper invoices. FOS Desk was able to start handling the freight data of DueWay’s freight pickup through remote access to the data uploaded by drivers under a mobile imaging platform even before the drivers were able to return to the terminal. FOS Desk also audited freight bills and entered information into DueWay’s Transportation Management System. The continuity of personnel in the FOS Desk was vital in ensuring DueWay’s accuracy was not compromised.

Results

• Increased Freight Movement: DueWay was able to move 10% to 15% more next-day freight over its dock on any given night because correct shipping data became available much earlier.

• Improved Dock Productivity: DueWay staff no longer waited for load information and received an earlier indication of arriving freight destinations, resulting in faster loading.

• Enhanced Freight Bill Accuracy: Freight bill accuracy consistently neared 90%, leading to faster and more accurate billing, shorter payment cycles, and increased cash flow.

Conclusion

DueWay’s collaboration with FOS Desk has dramatically improved operational efficiency, accuracy, and production. DueWay is now able to concentrate more on its core company operations and expansion as a result of outsourcing its freight processing and invoicing operations. Businesses looking to improve their logistics operations will benefit immensely from the dependable and effective services offered by FOS Desk. Visit the FOS Desk today to discover more about how they can help you simplify your logistical approaches.