FOS Desk stands for Freight Outsourcing Services Desk. We are a Logistics BPO/KPO offering end-to-end logistics services to help freight forwarders take their businesses to new heights.
What kind of services does FOS Desk offer?
At FOS Desk, we don't limit ourselves to BPO services alone. With a total of 25 services on offer, we’re dedicated to providing resources that can take care of your forwarding business while you rest.
What is the pricing model for FOS Desk?
The pricing model for FOS Desk is FTE (Full-Time Equivalent) based, and there is no fixed price. Click here to connect with us, and we can discuss more.
What advantages come with using FOS Desk?
Our end-to-end customer service, along with 25 other services, ensures that we take complete responsibility for your goods from origin to destination, saving you time and hassle. With FOS Desk, you can expect streamlined supply chain management, real-time tracking, secure and timely delivery, and cost-effective solutions that cater to your unique requirements.
What is the timeline for the onboarding process?
According to our standard checklist, the timeline for all onboarding processes is 5 working days. It may require up to 10 working days if your application or requirement is new to us and requires learning.
Why do I need to extend my office?
Outsourcing is the process of extending your office jobs to countries with lower labor costs but equal expertise, like India. This involves setting up a remote staff who will perform some, if not most, of your job functions so you can focus on the core of your business.
Will I lose managerial control when staff are offshore?
Not at all! Each offshore staff member works exclusively for you. You direct and coordinate them as you require. You can call, email, chat, or text with them as needed. Also, when you travel to India, you are welcome to visit them. Our FOS Desk team leaders report to you, receive your job requests, assign tasks, and ensure that each staff member accomplishes their assigned tasks accordingly. We guarantee that your daily operations flow smoothly and according to plan.
How can I trust a third-party company and hand over my job?
As a model of freight forwarding, we trust agents in other countries and move shipments with them. Conventionally, if that works, assigning jobs to your own partner should work. Nowadays, outsourcing is a proven model in all industries, including shipping and logistics.
Are there any cancellation fees or minimum commitment?
No. Our service model is ‘Pay As You Go.’ We don’t require any minimum commitment. You can stop using our services whenever you desire without any cancellation fees. After stopping, you will be billed only for the services used. You will not be charged again.
How will you be connecting to our ERP/application?
For web-based applications, we can connect directly with the given credentials. If this is not the case or security policies are in place, our IT Infra team will contact your IT team to configure the VPN and network.
Is my data secured?
Yes, of course! We take data security seriously. Our organization is ISO 9001 certified. We can sign a Non-Disclosure Agreement as per your organization’s policies. Your data belongs to you. None of your data will be stored in any of our databases.
Do we need to provide ERP training?
All members of our staff are from logistics. The majority of them are experienced in CargoWise One, Oracle, SAP, and LeviaHub. However, if you use a different ERP or have your own in-house technology, we may require 2-7 days of training.
How will we interact on a daily basis?
We have various modes for initiating activity requests such as email, Skype, WhatsApp, Zoom, and Teams, or any other mode of communication you would like to set up.
Will you help with process optimization?
Yes. We provide process optimization services for our clients who have opted for end-to-end outsourcing. However, we encourage new clients to experience activity-based outsourcing before experimenting with end-to-end outsourcing.
